We want you to be happy with your purchase of Kerra.
Should you need to return your purchase, you have 28 days from the date of initial purchase to arrange your exchange or refund.
All returns should be sent to:
7425 SW 109 Terrace
Miami, FL. 33156
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
We will contact you within 1-2 business days from receipt of package to confirm your return has been processed.
Please note that all items must be returned new, unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.